The questions SMEs ask before signing with an IT partner.

JMO|Partners is a South London IT consultancy serving SMEs across Greater London and the home counties. We deliver four practices: Managed Services, AI Enablement, Security Solutions and Consulting Services. Founded in 2024 (Companies House 15592258) by three friends with experience across eighteen industries.

JMO|Partners is run by its three founders, Oliver, Matthew and Jamie. Each client account is looked after by one named founder who knows your setup, and the other two are a message away for anything strategic or escalated. There's no call-centre layer between you and the people doing the work.

JMO|Partners was incorporated in 2024. The founders bring experience across eighteen industries between them, including financial services, fintech, healthcare, hospitality, manufacturing, pharmaceuticals and professional services.

• Managed Services runs the day-to-day IT: helpdesk, networks, identity, backup, vendor management.
• AI Enablement rolls Google Gemini, Anthropic Claude, OpenAI ChatGPT and Microsoft Copilot into how your business actually works, with the security and policy backing.
• Security Solutions is cyber and physical security led by founders with hands-on information security experience from Head of IT and IT Manager roles: Cyber Essentials Plus (CE+) readiness, endpoint detection and response (EDR), CCTV and access control.
• Consulting Services is the one-off advisory and project work: audits, IT strategy, cloud migration, office moves, website design.

Most engagements start with one and expand.

Yes. Most do start that way. Managed Services is the most common entry point, but plenty of clients first engage us for a specific Security audit, AI rollout or Consulting project, and add other practices later as trust builds.

We have a preferred stack (UniFi for networking, Microsoft 365 or Google Workspace for productivity, named vendors for EDR and backup) because we know them deeply. We hold no exclusivity. If the right answer for your business is something different, we say so.

SMEs from 1 to 250 staff. A one-person founder running on a single laptop and Google Workspace benefits from us as much as a 250-person operation needing a layered ops function. We scope to fit either.

Based in South London. We work on-site across Greater London and the home counties, plus Brighton & Hove. Travel is included within Greater London and quoted outside it, and remote support covers the whole UK. More on our home turf: IT support in South London.

Yes, but it's job-dependent. We run a small amount of residential and high-net-worth individual work alongside the SME book: smart home, CCTV, network setup, ongoing support. If your project fits, we'll quote.

• Managed Services: a base monthly fee plus per-device pricing, structured around three tiers (Essentials, Plus, Premium), with a one-off onboarding fee at the start of each engagement. See the pricing page for the bandings.
• Consulting Services: fixed-fee for defined scopes (strategy workshop, audit, roadmap) or hourly for advisory.
• AI Enablement and Security Solutions: project-based for rollouts and audits, then a managed component for ongoing operation if you want it.

Quotes are bespoke and follow a short discovery call.

Indicative bandings yes, detailed quotes no: every business's IT setup is different. You'll find the tier structure and starting points on the pricing page.

Yes. Onboarding covers the work we do before the monthly service starts: discovery of your IT setup, contract and licence audit, documentation, the patch and monitoring baseline, and operational handover. It's a one-off cost: from £1,500 for Essentials, from £3,000 for Plus, from £5,000 for Premium. We sometimes waive part of it for clients who sign a longer contract or commit to a broader scope of work.

Managed Services has a 12-month initial term, which is standard across the UK SME market, and then rolls on with 30 days' notice. Project work and consulting engagements are scoped per project, not on a minimum term.

Thirty days, once the 12-month initial term has run. That's at the SME-friendly end of the UK market, where many providers ask for sixty or ninety days. We keep it short because we don't think contractual friction is the right reason for a client to stay.

Clean handover. We document everything you'd need to give an incoming provider, return any client-owned credentials and data, and stay available for handover questions for thirty days. No friction, no hostage-tactics.

The founder who looks after your account, who already knows your setup. If they're tied up, one of the other two founders picks it up. There is no call-centre or switchboard layer.

Standard support runs 8am to 6pm, Monday to Friday, for all clients, with out-of-hours cover for critical (P1) outages that stop your business working, depending on your tier and contract. Hours can be adjusted per contract. Hospitality, retail and any business that runs evenings or weekends as standard can scope evening or weekend cover into the engagement.

Yes, every client does, regardless of tier: one named founder is your account lead. They're who you talk to between quarterly reviews, who knows your roadmap, and who brings in the other founders when something needs escalating. Premium clients get priority response times; Plus and Essentials clients get standard response times.

• Critical (P1): response within one hour
• High (P2): response within four hours
• Normal (P3): response within eight hours

Full SLA terms are set out in the master services agreement you sign before onboarding, and we will happily walk through them on a call.

No offshore support, ever. Day-to-day support is delivered in the UK by the three founders. For physical work such as large cabling or CCTV installs we sometimes bring in specialist sub-contractors; they're UK-based, known to us, and named in the statement of work.

A four-step pattern, regardless of size:

1. Discovery (week 1). We walk through your IT setup, read every contract, and map every licence and account.
2. Stabilise (weeks 2-6). We fix what's actually broken and bring everything to a known-good baseline.
3. Operate (ongoing). Helpdesk, monitoring, patching, vendor calls and procurement on a monthly cadence.
4. Review (quarterly). A formal quarterly review of what's changed, what's coming, and what the roadmap says.

Yes, it's one of the most common engagement shapes we see. We've documented the handover process and can run it with or without the cooperation of the outgoing provider. Either way, you keep operating through the transition.

We document them and tell you what we found. The first month of an engagement nearly always surfaces undocumented decisions, unlabelled hardware, expired contracts, or licences nobody is sure who owns. We log it all and walk you through it.