The questions SMEs ask before signing with an IT partner.

JMO|Partners is a South London IT consultancy serving SMEs across Greater London and the home counties. We deliver four practices: Managed Services, AI Enablement, Security Solutions and Consulting Services. Founded in 2024 (Companies House 15592258) by three friends with experience across eighteen industries.

The three founders, Oliver, Matthew and Jamie, are the senior practitioners. For anything strategic or escalated, you get one of them on the phone directly. For day-to-day support, you get the engineer assigned to your account. There's no call-centre layer between you and the people doing the work.

JMO|Partners was incorporated in 2024. The founders bring eighteen industries' worth of experience between them, including financial services, fintech, healthcare, hospitality, manufacturing, pharmaceuticals and professional services.

• Managed Services runs the day-to-day IT: helpdesk, networks, identity, backup, vendor management.
• AI Enablement rolls Google Gemini, Anthropic Claude, ChatGPT and Microsoft Copilot into how your business actually works, with the security and policy backing.
• Security Solutions is cyber and physical security led by an experienced information security consultant: CE+ readiness, EDR, CCTV, access control.
• Consulting Services is the one-off advisory and project work: audits, IT strategy, cloud migration, office moves, website design.

Most engagements start with one and expand.

Yes. Most do start that way. Managed Services is the most common entry point, but plenty of clients first engage us for a specific Security audit, AI rollout or Consulting project, and add other practices later as trust builds.

We have a preferred stack (UniFi for networking, Microsoft 365 or Google Workspace for productivity, named vendors for EDR and backup) because we know them deeply. We hold no exclusivity. If the right answer for your business is something different, we say so.

SMEs from 1 to 250 staff. A one-person founder running on a single laptop and Google Workspace benefits from us as much as a 250-person operation needing a layered ops function. We scope to fit either.

Based in South London. We cover Greater London (E, EC, N, NW, SE, SW, W, WC), the commute belt (BR, CR, DA, EN, HA, IG, KT, RM, SM, TW, UB, WD), and home counties (AL, BN, CB, CM, CO, CT, GU, HP, LU, ME, MK, OX, RG, RH, SG, SL, TN). Exceptions outside this footprint are possible, so get in touch and we'll talk.

Yes, but it's job-dependent. We run a small amount of residential and high-net-worth individual work alongside the SME book: smart home, CCTV, network setup, ongoing support. If your project fits, we'll quote.

• Managed Services: a base monthly fee plus per-device pricing, structured around three tiers (Essentials, Plus, Premium), with a one-off onboarding fee at the start of each engagement. See the pricing page for the bandings.
• Consulting Services: fixed-fee for defined scopes (strategy workshop, audit, roadmap) or hourly for advisory.
• AI Enablement and Security Solutions: project-based for rollouts and audits, then a managed component for ongoing operation if you want it.

Quotes are bespoke and follow a short discovery call.

Indicative bandings yes, detailed quotes no — every estate is different. You'll find the tier structure and starting points on the pricing page.

Yes. Onboarding covers the work we do before the monthly service starts: estate discovery, contract and licence audit, documentation, the patch and monitoring baseline, and operational handover. It's a one-off cost: from £1,500 for Essentials, from £3,000 for Plus, from £5,000 for Premium. We sometimes waive part of it for clients who sign a longer contract or commit to a broader scope of work.

Twelve months is the standard for managed services across the UK SME market, and that's what we do for Managed Services engagements. Project work and consulting engagements are scoped per project, not on a minimum term.

Thirty days. That's at the SME-friendly end of the UK market — many providers ask for sixty or ninety. We keep it short because we don't think contractual friction is the right reason for a client to stay.

Clean handover. We document everything you'd need to give an incoming provider, return any client-owned credentials and data, and stay available for handover questions for thirty days. No friction, no hostage-tactics.

For anything strategic, escalated, or new, one of the three founders. For day-to-day support tickets, the engineer assigned to your account, who already knows your setup. There is no call-centre or switchboard layer.

Standard support runs 8am to 6pm, Monday to Friday, for all clients, with P1 (critical) issues getting extended cover outside those hours. Hours can be adjusted per contract. Hospitality, retail and any business that runs evenings or weekends as standard can scope always-on or weekend cover into the engagement.

Yes, every client does, regardless of tier. The named account manager is who you talk to between QBRs, who knows your roadmap, and who escalates internally on your behalf. Premium clients get priority access to their account manager; Plus and Essentials clients get standard access.

• Critical (P1): response within one hour
• High (P2): response within four hours
• Normal (P3): response within eight hours

We target 99.9% uptime on managed services. Full SLA terms are in the MSA template.

No. All support is delivered in-house by UK-based staff. Specialist sub-contractors are sometimes used for physical work (cabling installs, CCTV installs at scale): always UK-based, always known to us, always disclosed in the SOW.

A four-step pattern, regardless of size:

1. Discovery (week 1). We walk the estate, read every contract, map every licence and account.
2. Stabilise (weeks 2-6). We fix what's actually broken and bring the estate to a known-good baseline.
3. Operate (ongoing). Helpdesk, monitoring, patching, vendor calls and procurement on a monthly cadence.
4. Review (quarterly). A formal QBR with what's changed, what's coming, and what the roadmap says.

Yes, it's one of the most common engagement shapes we see. We've documented the handover process and can run it with or without the cooperation of the outgoing provider. Either way, you keep operating through the transition.

We document them and tell you what we found. The first month of an engagement nearly always surfaces undocumented decisions, unlabelled hardware, expired contracts, or licences nobody is sure who owns. We log it all and walk you through it.